Regional Aftersales Manager (f/m/d) - DACH
Are you a service fanatic? Join our aftersales team in the DACH region, shaping the future of high-performance sports cars for Lotus Cars Europe. Join us and ignite the electric revolution!
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.
Lotus Cars Europe B.V. is responsible for the Marketing, Sales and After Sales of the Lotus Cars products in the European region. To bring the company to the level we want it to be, we are looking for an experienced Regional Aftersales Manager (f/m/d) to support our Aftersales Operations in the DACH region.
Summary:
The Regional Manager Aftersales is responsible to manage all Aftersales related projects and activities within his region of responsibility together with a lean team, which requires therefore a strong hands-on attitude.
This role reports into the Head of Region, closely co-operates with the regional Sales, Marketing and Network teams, but also with the relevant European HQ colleagues in Amsterdam on a permanent base.
What you'll do:
- Oversee technical and service campaigns and liaise with local authorities.
- Ensure implementation of aftersales policies and standards in the network
- Manage as required the local national certification requirements (CoC)
- Manage and improve KPIs for authorized repairers/service centers.
- Facilitate communication within the aftersales network and collaborate with HQ on performance reporting.
- Travel across the DACH Region as needed to support business and ensure close relationship within the network of authorized repairers.
What you'll bring:
- Experience in a similar role in automotive within multiple importer OEM
- Experience in new technologies and EV products
- A pragmatic and hands-on working style is essential
- Special attention/interest in the quality and details of the service
- Innovative spirit, oriented luxury products and customer satisfaction
- Excellent written and verbal communication skills in German and English is a must
- Experience with various DMS software
- Must hold a valid driver license.
What we offer:
- We provide a company car to make your commute smoother than a freshly waxed sports car.
- Enjoy your 30 holiday days, giving you ample opportunity to unwind, explore, or binge-watch your favorite shows.
- We work hybrid, meaning you will be in the office when necessary and you can work from home when you're needed there.
- We believe in taking care of ourselves, both inside and out. Our Employee Assistance Program (EAP) and our 250,- wellness allowance, you can invest in activities that make you feel good.
- Work with an international crew and experience a delightful blend of cultures, languages, and perspectives.
- Our open-minded environment is perfect for dreamers and doers who want to make a difference.
Additional Information:
- This role will be working from our Munich office within our flexible working policy
- Frequent travel in the network of authorized repairers will be required. Applicants must therefore possess the ability to travel freely without restrictions.
- Candidates must be eligible to work in Germany without VISA sponsorship.
Our Company:
Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. By 2026 Lotus will produce three more all-electric lifestyle models that change the game.
As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. In Lotus Cars Europe we form a diverse and international team working from our European HQ based in Amsterdam.
We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus Cars Europe, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. Read more here: Equity, Diversity & Inclusion in Lotus Cars Europe.
Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus Cars Europe? Come and take a look at our career site and join the incredible adventure: https://careers.eu.lotuscars.com/
- Department
- Aftersales
- Locations
- München
- Remote status
- Hybrid Remote
München
limitless
For over 70 years, Lotus has led the pack. We dare to drive differently and set new standards for innovation and achievement.
A particular combination of art and science - the technical and the aesthetic, the form and the function - is fundamental to our work here at Lotus.
About Lotus Cars Europe B.V.
Lotus Cars Europe B.V. is responsible for the Marketing, Sales and After Sales of the Lotus Cars products in the European region. In Lotus Cars Europe we form a diverse and international team working from our European HQ based in Amsterdam.
Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. By 2026 Lotus will produce three more all-electric lifestyle models that change the game.
As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.
Regional Aftersales Manager (f/m/d) - DACH
Are you a service fanatic? Join our aftersales team in the DACH region, shaping the future of high-performance sports cars for Lotus Cars Europe. Join us and ignite the electric revolution!
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