Lotus builds world-class, high-performance and lightweight sports cars that are sold all around the world.

To bring the company to the level we want it to be, we are looking for a Warranty Manager in the Customer Service Department to join us in our European Headquarter based in Amsterdam.

Summary:

Reporting to the Head of Technical & Warranty, the Warranty Manager will be responsible for overseeing all aspects of daily warranty operations in its broadest scope. This role encompasses all activities related to reimbursements from Lotus to the dealer network for after-sales services, including campaigns, warranty repairs, goodwill gestures, and service plans. Additionally, the Warranty Manager will play a key role in process improvement and system optimization within their area of responsibility, ensuring efficiency and effectiveness in warranty operations.

Key Responsibilities:

• Deep knowledge of the warranty processes in an OEM
• Deep knowledge of the campaigns management process in an OEM
• English language at professional level
• B.I. building and reporting skills
• Advanced computer skills
• Solid general knowledge on the components of a vehicle, their role and their typical faults

Desirable:

• Other languages from FR, DE, IT, ES
• Experience in the development or optimisation process of IT software
• General knowledge of basic financial processes
• Network audit experience
• Trainings development

What we offer:

• You'll be working in a great office location with a bar, restaurant, PlayStation and basketball court. Still missing something? Tell us.
  
• We provide a company car to make your commute smoother than a freshly waxed sports car.
• Enjoy your 25 holiday days, giving you ample opportunity to unwind, explore, or binge-watch your favorite shows.
• We work hybrid, meaning you will be in the office when necessary and you can work from home when you're needed there.
• We believe in taking care of ourselves, both inside and out. Our Employee Assistance Program (EAP) and our 250,- wellness allowance, you can invest in activities that make you feel good.
• Work with an international crew and experience a delightful blend of cultures, languages, and perspectives.

Additional Information:

• This role will be working from our Amsterdam office within our flexible working policy
• Frequent travel will be required to visit different entities. Applicants must therefore possess the ability to travel freely without restrictions.
• Candidates must be eligible to work in the Netherlands without VISA sponsorship.

Our Company:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT.

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. In Lotus Cars Europe we form a diverse and international team working from our European HQ based in Amsterdam.

We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.

Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus Cars Europe? Come and take a look at our career site and join the incredible adventure:

Enjoy the ride!